Return & Refund Policy

At Ayyan Technology Co., Ltd., we want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns

  • You may request a return within 7–14 days of receiving your order.

  • To be eligible for a return, the product must be:

    • Unused and in the same condition as received.

    • In its original packaging (with all accessories, manuals, and tags).

    • Accompanied by a valid proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products damaged due to misuse, neglect, or unauthorized repair.

  • Items purchased on clearance or marked as “Final Sale.”

  • Customized, special-order, or bulk/wholesale items.

  • Opened software, digital products, or downloadable items (if applicable).

3. Return Process

  1. Contact our Customer Service team at [Insert Email/Phone] to request a return authorization.

  2. Once approved, ship the product back to us at the provided return address.

  3. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

  4. Please ensure the item is securely packed to avoid damage during transit.

4. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed within 7–10 business days using your original payment method.

  • Shipping fees, customs duties, and handling charges are non-refundable (unless the return is due to our error).

5. Exchanges

  • If you wish to exchange a product for a different model or replacement, please indicate this when requesting your return.

  • Exchanges are subject to product availability. If unavailable, a refund will be issued instead.

6. Damaged or Defective Products

  • If you receive a defective or damaged product, please contact us within 48 hours of delivery.

  • Provide photos or videos of the damage, and we will arrange a replacement, repair, or refund at no extra cost.

7. International Returns

  • International customers may be subject to additional return shipping costs, customs duties, or handling fees.

  • We are not responsible for items lost or damaged during return shipping; please use a trackable courier service.